Shipment processing time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if appropriate. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Fairy Budmuva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Fairy Budmuva is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the UK.
Returns
Unfortunately due to the nature of our products, we cannot accept returns. If you have any questions, please contact us using the contact form.
Damages and issues
We go to every effort to package our chocolates to ensure they get to you in the condition intended. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to contact us, and once the issue is accepted, we will despatch a replacement box or equivalent.
Refunds
We will notify you once we’ve investigated your issue, and let you know if a refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.